Bilal's CV

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Bilal Ahmed

Senior Delivery Lead | Scrum Master | Business Analyst | Project & PMO Manager

Immediately Available

Profile summary

Strategic Senior Delivery Lead with 11 years shaping enterprise transformation and agile program outcomes. Known for steering multidisciplinary teams, PMO governance, and platform implementations across global environments. Committed to driving operational alignment, milestone delivery, and cross-cultural team leadership.

Career highlights

Enterprise Program Delivery: Directed multidisciplinary program delivery operations directing Scrum Master, Business Analyst, Project Manager, and PMO functions for enterprise transformation initiatives.

Agile Framework Implementation: Executed sprint planning and ceremonies leading team alignment on goals, sprint scope, and delivery expectations across Agile programs.

ServiceNow And Salesforce Delivery: Coordinated ServiceNow ITSM and Salesforce implementations managing business requirements, vendor partnerships, and organizational adoption.

Project Management Certification: Maintained professional credentials including the Project Management Professional and Certified Scrum Master certifications.

Key skills

ProfessionalScrum & Agile Leadership Scrum Master Agile Coach Sprint Planning Sprint Reviews Sprint Cycles Daily Standups Impediment Removal Backlog Grooming Velocity Tracking Definition of Done Agile Transformation Team Coaching Business Analysis & Requirements Business Analyst Requirements Elicitation Business Requirements Document Functional Requirements Document (FRD) Gap Analysis Process Mapping UAT Coordination Acceptance Criteria Traceability Matrix User Stories Wireframing Project & Program Management Project Management Program Management Project Ownership Scope Management Schedule Management Budget Control Quality Assurance Risk Management Vendor Stakeholder Management Team Leadership Change Management PMO & Governance PMO Leadership Project Governance RAID Logs Portfolio Management Status Reporting Executive Dashboards Resource Planning Budget Forecasting Risk Registers Dependency Tracking Issue Resolution Steering Committee Management SAFe & Enterprise Agile SAFe Practitioner Program Increment Planning (PI Planning) Release Train Engineering Scaled Agile Framework Program-Level Governance Organizational Alignment Strategic Portfolio Execution ServiceNow & Salesforce Platforms ServiceNow ITSM Incident Management Knowledge ServiceNow Implementation Salesforce CRM Sales Cloud Platform Configuration Integration Data Migration Vendor Coordination Banking & Financial Services Domain Banking Transformation Financial Services Banking Operations Banking Systems Regulatory Compliance Data Governance Multi-currency Operations Frameworks Banking Technology GCC Market Experience Stakeholder & Vendor Management Executive Stakeholder Management Vendor Relationship Management Multi-vendor Coordination Client Communication Vendor Performance Management Escalation Procedures Cross-cultural Communication C-Level Communication Vendor Governance Scrum Master Business Analyst Business Requirements Document (BRD) Project Management Vendor Management PMO Leadership SAFe Practitioner ServiceNow ITSM Knowledge Management Banking Transformation Core Banking Systems Risk Management Frameworks Executive Stakeholder Management

Professional experience

Senior Delivery Lead/Scrum MasterOct 2025 - Aug 2026
Matilda Cloud, Hyderabadpartnerships, and organizational adoption.

Directed multidisciplinary program delivery operations while overseeing Scrum Master, Business Analyst, Project Manager, and PMO functions for enterprise transformation initiatives. Structured governance frameworks and SAFe practices to establish operational alignment across multiple complex workstreams.

  • Executed sprint planning and ceremonies leading team alignment on goals, sprint scope, and delivery expectations across Agile programs.
  • Coordinated ServiceNow ITSM and Salesforce implementations managing business requirements, vendor partnerships, and organizational adoption.
  • Established RAID logs and risk management protocols tracking 100+ program risks with proactive mitigation.
  • Maintained milestone tracking across enterprise transformation programs to achieve 99.8% milestone delivery.
Operations Manager /Senior Program ManagerFeb 2021 - Sep 2025
Sonata Software, Hyderabadmanagement, and PMO governance.

Directed enterprise program operations and PMO governance, overseeing Scrum and Agile delivery frameworks alongside business analysis functions. Managed cross-functional execution across complex technology workstreams and stakeholder groups.

  • Delivered 50 enterprise programs achieving 95 percent on-time completion through disciplined PMO governance.
  • Led end-to-end ServiceNow ITSM transformation implementing incident, change, and knowledge management platforms.
  • Implemented RAID logs, status reporting, and executive dashboards achieving cost optimization.
Data AnalystNov 2020 - Feb 2021
Chubb Business Services (Financial Services), Hyderabad

Managed business analysis operations for enterprise transformation initiatives and business intelligence platform implementations. Handled multi-vendor delivery pipelines by establishing vendor relationships, setting performance standards, and managing escalation procedures.

  • Analyzed business requirements supporting enterprise transformation projects.
  • Contributed to business intelligence platform implementations by reviewing system requirements.
Support AnalystJan 2018 - Nov 2020
QuessCorp (Mindtree Client), Hyderabad
  • Directed operational programs to align support delivery with client requirements.
  • Managed process improvements for support workflows.
Customer Support AssociateNov 2015 - Mar 2017
Dell International Services, Hyderabad
  • Facilitated project coordination across support teams to align technical tasks and ensure timely completion.
  • Coordinated technical support projects by managing team workflows and project timelines to maintain operational schedules.
Event CoordinatorNov 2013 - Mar 2015
Solution Digitas, Hyderabad
  • Coordinated cross-functional schedules and project deliverables to maintain operational alignment.
  • Planned and executed logistics for company events while monitoring task execution timelines.

Education

Master's
University of Hyderabad

Project Management

Certifications

Project Management Professional (PMP)PMP
Certified Scrum Master (CSM)CSM
Microsoft Certified: Azure Fundamentals (AZ-900)Microsoft
Microsoft Certified: Azure Solutions Architect Expert (AZ-303)Microsoft
Microsoft Certified: Azure Administrator Associate (AZ-104)Microsoft
Microsoft Certified: Azure Developer (AZ-202)Microsoft
Master’s in Project Management- University of Hyderabad